Returns

Returns Policy

We're confident that you'll be totally happy with any goods purchased from Lindy. However, if you have changed your mind about an item, and you are a private consumer (i.e., not a business customer), then you can return it to us for a full refund provided that:

  • You notify us within 30 calendar days from the day after you've received the goods.
  • The item(s) are returned within 30 days of cancellation. The 14 days start the day after you have notified us of the cancellation.
  • The item(s) are returned undamaged and unused, with their original packaging and complete with all manuals, components, and software seals (if applicable) intact.
  • A RMA number has been supplied by Lindy and is clearly written on the outside of the package (Goods will not be accepted if this is not clearly written on the outside of the package).
  • The package has been received by Lindy within 30 calendar days of the RMA being issued.


If you are a business customer, please note that the above points do not apply to B2B purchases. Please refer to Section 4 of our Terms & Conditions.

Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013

In accordance with The Consumer Contracts Regulations, we would like to make you aware of the following important information:

  • We will refund within 14 days of receipt of goods (i.e., when we receive the returned items) or upon evidence that the item(s) have been returned to us.
  • We will refund all monies received, including outbound delivery costs. However, if you chose a more expensive delivery option than our standard delivery, we will only refund the default standard delivery amount.
  • We reserve the right to deduct for unreasonable use leading to diminished value. The deduction for wear and tear is £5.00 or 15% of the product cost (whichever is greater).

Damaged in Transit

If you receive goods that have been damaged in transit, please:

  • Sign the delivery note stating the goods have arrived damaged.
  • Report the damage to us within 24 hours of receipt.

Faulty or Incomplete on Arrival

You can return goods that arrived faulty or incomplete for a full refund or replacement, provided that:

  • For faulty items, you notify us within 7 working days from the day after you've received the goods.
  • If the goods are incomplete or there is a shortfall, notify us within 3 days of receiving the goods.
  • The returned item is complete with all manuals, components, and software.

If our Technical Department confirms the product is faulty, we will refund your reasonable return carriage costs.

Faulty Within Warranty

If a product develops a fault within its warranty period, you are entitled to a repair, refund, or replacement at our discretion. Goods returned as faulty where no fault is found will be returned to the customer.

How to Return Goods to Us

The quickest and easiest way to return goods is to complete our online Returns Merchandise Form.

Or you can contact our Technical Department:

Tel: 01642 754040
Fax: 01642 754049
Email: technical@lindy.co.uk

We recommend returning goods via a postal/carriage service that requires a signature upon delivery.