PRIVATE, RELIABLE, CONNECTED - THE FUTURE OF BANKING
Group AVEM, a leading provider of digital and payment solutions for financial institutions in France, needed a reliable, discreet, and high-performance connectivity solution for its new generation of interactive self-service kiosks. These kiosks allow customers to perform secure transactions and communicate privately with remote advisors. To achieve this, AVEM partnered with Lindy to implement a robust cabling and signal extension system that combines long-distance data transfer, audio extraction, and directional sound.
CLIENT BACKGROUND
- Company Name: AVEM Monetique & Services
- Industry: Operating in the banking and financial technology industry.
- Location: France
- Project Scope: The project involved designing and implementing a secure, high-performance connectivity system for the customer kiosks in the banking sector, enabling long-distance signal transmission, private audio communication, and seamless integration between front-end customer interfaces and back-office IT infrastructure using Lindy’s professional connectivity products.
THE CHALLENGE
Banks today must balance customer independence with personalised service. AVEM’s client, a major French bank, aimed to deploy smart kiosks enabling secure account access, NFC identification, and private video assistance via webcam and directional audio. The challenge lay in ensuring reliable long-distance transmission of USB, HDMI, and audio signals—up to 70m from secure backend systems—while maintaining complete audio privacy and a clean, discreet installation within each branch.
LINDY'S SOLUTION
AVEM implemented an integrated connectivity solution using Lindy technology to link the customer-facing terminals with the bank’s secure back-office systems. The design enabled long-distance transmission of video, data, and audio signals with exceptional reliability and no loss of quality. Audio was extracted directly within the terminal and routed to a directional speaker, ensuring confidential communication between customers and remote advisors.
The result was a streamlined, discreet system that simplified installation, reduced cabling complexity, and delivered a secure, high-performance experience for both users and bank staff.
PRODUCTS USED
4 Port USB 3.2 Gen 1 Cat.6A HDBaseT Extender
High-performance 100 m USB 3.2 extension with 5 Gbps speed.
No. 43410
70m Cat.6 HDMI 4K30 & IR Extender
Extends HDMI® & IR signals up to 70m using a single Cat.6 cable.
No. 38208
HDMI 4K30 Audio Extractor
Outputs 4K audio separately while keeping video intact.
No. 38167
5m TosLink SPDIF Digital Optical Cable
Delivers clear digital audio with fibre optic quality and no interference.
No. 35214
15m Cat.6 S/FTP Network Cable, Red
Delivers fast, stable Gigabit connections with shielded Cat6.
No. 48038
RESULTS & BENEFITS
The AVEM–Lindy solution provided the bank with a secure, reliable, and elegant customer interaction point that combines advanced connectivity with privacy.
The solution delivered a range of tangible benefits for the bank. Its private audio experience ensured confidential communication between customers and remote advisors through the use of directional sound technology. Installation was streamlined, with shorter and simpler cabling that integrated easily into the existing infrastructure. The system provided reliable long-distance performance, maintaining signal quality between terminals and secure server rooms without interruption. Overall, it enhanced customer service, enabling faster, more flexible self-service and remote assistance options that improved both efficiency and user experience.
Security & Reliability
Cost Effective Solution
Customer Satisfaction
Scalability & Flexibility
CONCLUSIONS & TAKEAWAYS
By combining AVEM’s expertise in banking technology with Lindy’s proven connectivity solutions, the project successfully modernised in-branch customer service.
The result: a secure, efficient, and human-centred experience, powered by Lindy’s precision engineering.
NEXT STEPS
Looking to modernise your banking spaces with secure, connected, and customer-focused technology?
Contact us to discover how our integrated solutions can enhance performance, privacy, and service across your branch network.